Joyner Family Insurance (“JFI”, “us”, “we”, or “our”) is committed to protecting your online privacy when you visit our website. We do not collect and keep any personally identifiable information from you unless you volunteer it. Please review the information below to familiarize yourself with our privacy policies and terms.
Personal Information
When you visit our Website, Joyner Family Insurance does not automatically collect any information that could personally identify you. Personal information includes your name, street address, e-mail address, billing information, credit card number and expiration date, and any other personally identifying information you may provide (collectively “Personal Information”). Your Personal Information is only collected when you voluntarily submit it; for example, when you request specific proposals from us. In addition to the ways described elsewhere in this Privacy Policy or at the time information is requested, we may use Personal Information received from visitors to our Website or Messaging Service for any of the following purposes: (1) to confirm, process and fulfill quote requests; (2) to respond to specific requests; (3) to send e-mail; (4) to send text; or (5) to protect the security or integrity of our Website and Messaging Service when necessary.
Technical Information & Traffic Data
Each time you come to the Joyner Family Insurance Website, our web server (like most on the web) may collect some basic technical information, including your Internet Protocol address, the domain name of your Internet Service Provider, referral data (for example, the address of the last URL you were at before clicking through to our Website), and browser and platform type (collectively “Technical Information”). Joyner Family Insurance may use this Technical Information to improve our Web site and make it more responsive to our visitors (see “Cookies” below”). Joyner Family Insurance will count, track, and aggregate your activity on the Website into our analysis of general traffic flows at the Website, allowing us to identify broad demographics about who uses the Joyner Family Insurance Website (“Traffic Data”). This Traffic Data is kept anonymously so that any such information does not personally identify you. We may share this Traffic Data with others, for example, in press releases
Cookies
A “cookie” is a small file stored on your computer by a Website that assigns a numerical user ID and stores certain information about a user’s online visit. Cookies help Website owners to recognize prior visitors and allow the Website owner to serve special features, which might be of interest to a user. Most major Websites use cookies for this purpose. Cookies, however, cannot tell who you are or where you are so we will not store any Personal Information about you using the cookies technology. The Joyner Family Insurance Website does not use cookies at the present time; however, Joyner Family Insurance may use cookies in the future without notice.
How We Use Your Information
Our Website provides a variety of opportunities for your involvement with Joyner Family Insurance products, services and Website features. Specifically, we may collect Personal Information upon your voluntary submission for the following circumstances:
1. Quote Requests
When you request quote proposals from the Joyner Family Insurance Website, we will send you information about our products and services via e-mail. Further, if you request specific information via e-mail, we will use your Personal Information to respond to your request, but we will delete your Personal Information once we respond.
2. Resumes
From time to time, we may allow for the online submission of resumes. Personal Information collected from resume submission will be used solely for the purpose of accepting and evaluating candidates for job postings. Your Personal Information may be shared within our company.
3. Texting
Our Messaging Service may be used to deliver information to you our Joyner Family Insurance about your policy, billing, policy changes or additional information regarding any one or all of your policies with Joyner Family Insurance.
Other Disclosure of Personal Information
With your consent, we may also share your Personal Information with our corporate affiliates, or outside companies that offer products or services that may be of interest. If and when we do share Personal Information with third parties, they must agree to maintain the confidentiality and security of your Personal Information.
Except for the circumstances described in this Privacy Policy, Joyner Family Insurance will not otherwise use or disclose your Personal Information to third parties unless we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the Joyner Family Insurance Website, or (4) protect the personal safety or property of our users or the public. Information may be shared within our company.
Security
Joyner Family Insurance uses reasonable security safeguards to protect the information obtained against unauthorized access, destruction, use, modification or disclosure and stores such information on secure servers. However, due to computer hackers, electronic malfunctions, and other events, Joyner Family Insurance cannot guaranty that such safeguards will always protect such information.
Your Consent
By accessing and using our Website and/or Messaging Service, you consent to the collection and use of information as set forth in this Privacy Policy. We reserve the right to revise this Privacy Policy at any time and will post such revisions on our Website. Please visit our Website from time to time to check on such revisions. Continued use of our Website following the date of any revision to this Privacy Policy shall constitute your agreement to any such revisions. In the event you do not consent to these revisions, you may discontinue use of our Website or unsubscribe to our services or features.
Messaging
This Messaging Program Privacy Policy explains how Joyner Family Insurance collects and uses information about you in relation to its text message communication program (the “Text Service”). We use Lightspeed Voice (through Agency Zoom) to provide the Text Service to you. For the purposes of the text Service, Lightspeed Voice acts as our service provider and data processor of your information. Message and data rates may apply.
We collect various information on our behalf from and about you, including information you directly provide when you use the Text Service. For example, we collect the phone number and email address you provided when signing up for the Text Service through the Website or agree verbally. When you send messages via the Text Service, we will also collect your messaging history and any information included in those messages.
Use of Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service. Messages you may receive but not limited to, service of your policy, updates on your new policy, and marketing.
Choices of Controls
Consent to receive automated informational text messages is not a condition of any purchase. You can opt-out of receiving further text messages via the Text Service by responding to any of our text messages with any of the following reply: STOP
Customer Care
If you are experiencing any problems with our Text Service, please email info@joynerinsurance.com with details about your problem or your request for support.
Any Questions?
If you have any further questions about the Joyner Family Insurance Privacy Policy and use of personal information, please contact Joyner Family Insurance at 1500 E. Venice Ave., Suite 206, Venice, FL 34292 or (941) 412-4307.